Support

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Need help with templates, ATS scoring, imports, payments, or account issues? A real person reads every message, and we reply within one to two business days.

What we can help with

  • Payments and refunds — a charge you did not expect, a template that did not unlock after payment, or a refund request under our refund policy. Include the email on your account and the approximate date; that is usually enough for us to find the transaction.
  • ATS scores — a score that looks wrong, a resume that failed to parse, or a suggestion you think is mistaken. Telling us the file type (PDF or DOCX) helps a lot.
  • Resume import — content that came through garbled or incomplete when importing an existing resume.
  • Templates and the builder — layout problems, export or PDF issues, or a design request.
  • Corrections to our guides — if something we have written is wrong or out of date, tell us. We would rather fix it than leave it up, and we will say what changed.
  • Privacy and your data — to request a copy of your data or ask us to delete your account, email us with the subject “Data request”. See our privacy policy for what we store and why.

Please do not send passwords or full payment card details — we will never ask for them, and we do not store card data. Payments are handled by Razorpay.

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Support information

Typical response time: 1–2 business days. Include your account email for faster help with payments and templates.